Ledfrog.com

DomainMonkeys.com

Written by Brandon Hann

I’ve dealt with my share of registrars in the past, but this one is by far the strangest. I’m writing this blog entry because I want to share my experience with the transferring of a domain I have registered with them while the process is going on to shed some light on any issues that occur for your future knowledge.

First off, I used SnapNames.com to acquire my full name as a domain so I can redirect it to this site. Since SnapNames is a domain backordering service, it needs to utilize many registrars in order to win the backorder race from other services like it. Because of this, any domain you ‘win’ from SnapNames will have been registered at a random registrar and then login details will be emailed to you in order to manage the domain.

The problems arise when you use one registrar for all your domains and you now have this new domain somewhere out there in a space that might not allow the same controls as your preferred registrar. The other problem is that you can’t transfer a domain until it’s been at the current registrar for 60 days.

Anyway, SnapNames registered my new domain over at DomainMonkeys.com and I must say that I’m surprised this company gets any business with the way it’s run and the lack of services and features that you can use on your domains. Regardless, I want my new domain in my GoDaddy account and on Sunday (1-10) I placed a transfer order there. In the past, all you needed to do was unlock the domain from the losing registrar and then retrieve the transfer codes to input into the site, but now, you have to wait for the “Transfer Concierge” to do things.

So I wait. And what happens? Well, because DomainMonkeys’ whois server is not using the standard port 80, no other whois servers can access it and therefore appears down. Now I have to wait for some type of human interaction on GoDaddy’s part to move this thing along.

As of this writing, I’m stuck of step 1 of 4 and the actual message I’m getting is:

Step 1: Initiate

Transfer is waiting for the Transfer Concierge to address a whois data problem. We were unable to get the whois data from the losing registrar. The Transfer Concierge will resolve this issue.

Recommended Action:

No customer action is required at this time.

I’ve already unlocked the domain and have even requested the authorization code, but since I can’t input it, I’m stuck waiting!

-=UPDATE – Jan 16, 2010=-

A couple days ago, I was moved up to step 3 which is the Accept or Decline step and normally when you receive an email from the losing registrar that someone is trying to transfer your domain away. At this point you can allow it or not. This is all contingent on two things: 1, the domain is not in “transfer lock” status and 2, you have the correct email address set for the admin contact. I have satisfied both of these requirements. I have the domain in “ok” status and is ready for transfer and I also have the right admin email address.

Easy enough, right? I should have been transferred by now. But no, I’m still waiting for that accept/reject email and there’s no way to force it through at DomainMonkeys.com! So, back at GoDaddy, it says that if the domain transfer is not accepted or rejected within 5 days, the transfer will proceed.

Well it looks like after about 7 days after everything was started, the domain is now resting comfortably in my GoDaddy account. I’m feel much better now. Enjoy the review.

While I continue to wait, I’ll be posting my review of this registrar on the next page…

Posted on January 12th, 2010 at 2:02 am